Help & contact
LumaFrame Support
This app is provided for free and comes with no warranty. You can contact the developer at [email protected] for assistance or ideas.
Contact
To help diagnose the issue, please include:
- LumaFrame version and build number shown in Settings.
- Apple TV model and tvOS version.
- Television model and Apple TV video output mode, if the problem concerns HDR.
- Whether the issue affects one item or the entire library.
- The visible error message or diagnostics values, without attaching private photos unless you deliberately choose to do so.
Photos access denied
Open Apple TV Settings and change LumaFrame’s Photos permission. Return to LumaFrame after access is allowed so the library can refresh.
iCloud item is still loading
The original photo or video may need time to download from iCloud Photos. Confirm that Apple TV has a working network connection, then try the item again after the download has had time to finish.
An image looks SDR
Not every source contains HDR information. When contacting support, include the app version and build, image format, HDR classification, and content headroom shown in diagnostics.
Unsupported media
LumaFrame reports unsupported or damaged files instead of silently converting them. Include the visible error and media format in your support note.
Emailing support is optional, and LumaFrame does not automatically transmit app data, diagnostics, photos, or videos. Read the Privacy Policy for details.